Privacy Policy

This policy covers 123 Gas and the website at 123-gas.co.uk. We only collect what we need to answer your enquiry and carry out the work, and we do not sell or share it for marketing.

What the forms collect

When you send an enquiry through this website we ask for your name, email address, phone number and postcode, the service you need and when you need it, and any notes you choose to add. The form also records which page you sent it from, so we know what you were reading when you got in touch.

Everything on the form is used to reply to you, quote the work and book a visit. The postcode tells us whether the job is inside our service area before we call you back.

Who sees it

Enquiries are emailed to us at contact@123-gas.co.uk and read by the people who quote and carry out the work. We do not sell your details, pass them to lead-generation companies, or share them with third parties for their own marketing.

Two suppliers handle your enquiry on the way to us: Cloudflare, which hosts this website and provides the anti-spam check on the form, and Resend, which delivers the enquiry email. Both process the data on our instructions only. If a job needs a part ordered or a manufacturer warranty registered, we pass on what that specific supplier needs and nothing more.

How long we keep it

We keep enquiry emails while we are dealing with your enquiry, and we keep records of work we have carried out so we can service or repair the same appliance later, honour a guarantee, and meet our Gas Safe and tax record-keeping obligations. Enquiries that do not turn into work are not kept indefinitely.

Cookies and spam protection

When you first visit, we ask whether we can use Google Analytics and Google Ads cookies. Apart from one map (below), nothing from Google loads, and no Google cookies are set, unless you click Accept.

The one exception is the map on our Areas we cover page. It is a Google Map, which loads when you view that page, and Google may set its own cookies when it does. No other page loads it.

If you accept, Google Analytics tells us which pages people visit, roughly where they are, what device they use and whether they send an enquiry or tap to call. Google Ads tells us whether someone who clicked one of our adverts went on to get in touch, so we know which adverts are worth paying for. The cookies involved are named _ga, _ga_… and _gcl_…. We have switched off Google’s advertising personalisation, so accepting does not mean you are shown our adverts on other websites. We never send Google your name, email, phone number or anything you type into the enquiry form. Google processes this data under its own privacy policy.

You can change your mind at any time with the Cookie settings link at the bottom of every page. Declining removes the Google cookies from this site.

We also remember your answer in your browser, so we don’t ask on every page. The enquiry form is protected by Cloudflare Turnstile, which checks that a form was sent by a person rather than a bot; it stores only what it needs for that check and is not used to track you across other websites.

Your rights

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email contact@123-gas.co.uk or call 0131 258 9862 and we will deal with it. If you are not happy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

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